VitaCup logo
VitaCup logo

All articles

Returns & Customer Satisfaction Guarantee

What is your return policy?

If you would like to return an item to VitaCup, you must contact us within 30 days of the order date to request a return. Simply follow these steps:. Please ensure that the product is packed in a box or mailer. Additionally, the package must be dropp

What is your customer satisfaction guarantee?

At VitaCup, our mission is to leave you feeling satisfied. We’re here to help if you have any problems with our products and would love to work with you to find the right match. With our Customer Satisfaction Guarantee refund, you may receive a full

When will I get my refund?

Refunds can take 5 - 7 business days to be transferred back to your method of payment depending on your banking institution.Please note that refused packages are not guaranteed a refund and are subject to a $9.00 restocking fee. Return shipping costs

What should I do if I received a defective or damaged item?

We are so sorry that your order arrived damaged. Please contact our team at [email protected] or 888-857-VITA and we will assist you in receiving replacement pods, store credit or replacement* order. *Replacement orders are to the discretio

Can I make an exchange?

We do not offer exchanges. However, contact us at [email protected] or at 888-857-VITA and we can work with you to process a return. Returns are only valid for orders under our 30-day customer satisfaction guarantee.