What is your return policy?Updated 3 months ago
If you would like to return an item to VitaCup, you must contact us within 30 days of the order date to request a return.
Simply follow these steps:
- Let us know by one of the following methods that you'd like a refund, and which item you'd like to return:
- Emailing us at: [email protected]
- Calling us at: 888-857-8482
Please ensure that the product is packed in a box or mailer. Additionally, the package must be dropped off within 30 days of the return request date.
We will not accept the return once the 30 days have passed.
We will initiate your refund as soon as we receive your package back to our warehouse, and it has been stowed. Your refund will be processed within 1 – 2 business days. Refunds will be issued to the same credit card or payment method charged when ordering the product. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your method of payment.
Items shipped to an improper address due to your failure to contact us for a return are not our responsibility to refund or reship. Returned product(s) will be fully inspected and evaluated before a refund is issued. Items MUST be unopened, and the seal must be completely intact for refunds to be issued.
If you have not contacted us within 30 days of your order date to initiate a return, your item will NOT be refunded. VitaCup is not responsible for duplicate orders placed by the customer online.
**This return and refund policy applies to one-time orders placed on vitacup.com only. The policy is subject to change without notice; some restrictions may apply to subscription orders. Please refer to recurring subscriptions for further details.
If a shipment is returned to us as undelivered you may request a reship of the order with no additional shipping fee. **This does not apply to Refused Packages. Please see the Refused Packages section below.
REFUSED PACKAGES: Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately. If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus $9.00 for a restocking fee, if and when we receive the package back to our warehouse. You must contact us at [email protected] to confirm your refusal.
If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping or any processing fee. If the package is received back to the warehouse, we can reship you a new package at no additional cost to you.
If you subsequently determine after you open the package that there are defective/damaged Items, you may return the product for a full refund or exchange. This may include, for example, damage to the seal of the package, causing a product to leak out, or a slash or puncture wound through the package. We will have the damaged/defective product returned to us with free shipping included. We must receive the product back in order to send you a replacement product.
Please contact us immediately at [email protected] if you refuse a package so we know it is on the way back to us.
PLEASE NOTE: Refused shipments and packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.